Reporting False Positives with ASL Follow

If you report a false positive we generally release a fix for the issue the same business day. If you aren't sure if something ASL has detected is malicious or may just be a false positive, report it to us. Consider us your Security Gurus - we'll figure it out for you, and let you know.

Please make sure you are running the most up to date version of the real time rules before reporting a false positive. We publish updates several times a day, and its possible your issue may have already been resolved.

If ASL blocks something it shouldn't you can report a False Positive to our support team by simply clicking the "False Positive" button in the GUI. You will find this button on the right side in the event details windows. You can pull up an event details window by clicking on the the specific event you wish to view in the main ASL GUI screen.

This will open up a case in the support portal, and if you have setup a support portal account your False Positive will be added to your account for review. If you have ASL configured to send alerts to one of the email addresses associated with your account then you will see your False Positives show up in real time in the support portal. If not, then a member of our support team will have to manually associate your reports with your account and this can take some time.

If you can not use the GUI to report a false positive or you are a rules only member (and therefore do not have the ASL GUI), you can report false positives from the command line. For example, if you have an event like this in your /var/log/httpd/audit_log file:

[modsecurity] [client 1.2.3.4] [domain yourdomain.com] [403] [/20091115/20091115-1635/20091115-163542-rM-wwlKl8i4AACHwQ70AAAAa] [file "/etc/httpd/modsecurity.d/10_asl_rules.conf"] [line "224"] [id "340026"] [rev "49"] [msg "Atomicorp.com WAF Rules: PHP Injection attempt in URI"] [data ""] [severity "CRITICAL"] Access denied with code 403 (phase 2). Match of "beginsWith http://%{SERVER_NAME}/" against "MATCHED_VAR" required.

The fourth variable, highlighted above as [/20091115/20091115-1635/20091115-163542-rM-wwlKl8i4AACHwQ70AAAAa], is the unique token for the event. If you have ASL installed, you can report it with this command:

asl --report-false-positive /20091115/20091115-1635/20091115-163542-rM-wwlKl8i4AACHwQ70AAAAa

This method uses e-mail to send the false positive, so make sure your system can send email out and check your mail logs to ensure that email is being delivered to our servers. ASL does not control or manage email on your system.